Hi
I hope you are doing well.
We have an urgent below position .If you are interested, please share your updated resume with the rate expectation.
Role :- Webex CCE Engineer
Location :- Portland, OR (Hybrid)
Job Description
· Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.
· Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
· Excellent understanding in IVR Call flow management and ICM Scripting.
· Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
· Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs.
· Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
· Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
· Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
· Good Understanding of IaaS Platform and Services.
· Experience in training BAU Team on learnings, case studies and other solutions.
· Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.
· Provide Level-3 support to Operations and Delivery to drive incident resolution.
· Provide Recommendations to improve Contact Center platform stability.
· Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
· Consult on high severity incidents and complex work orders.
· Should be ready to work in 24/7 business support environment.
Additional desired experience:
· Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions
· Experience with modern cloud architectures and technologies
Thanks & Regards,
SHIV PRASAD
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Direct No: 302-286-9858 Ext: 114
Email: Shiv.prasad@raasinfotek.com
